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Terms and Conditions

Ordering Terms - Your Service Agreement:


  • Your orders may be placed 24 hours, using your secure, online shopping cart.  Your information is protected by an SSL encryption.
  • Telephone Orders may be placed Monday-Friday 10am-4pm Pacific Time
    • Toll-Free 1-(800) 424-4466 – USA & Canada
    • International calls: 1-(949)587-1604 (no collect calls accepted)
  • Faxing your Orders:
    • Toll-Free 1-(800) 440-6336 – USA & Canada
    • International calls: 1-(949)587-1660 (no collect calls accepted)
  • Emailing your Orders:

Minimum Order:

  • Your Minimum Order is $50 per order, plus freight.
  • Please note minimum quantities, for products, when ordering.
  • If a product is sold in a unit of 6, as an example, and you order 6 units, we will ship you 36 pieces, even if you only wanted 6 pieces, but ordered 36 in error.  We try to catch this type of potential mistake, and will confirm with you, before shipping, whenever possible.
  • Be sure to check over your order for duplicate purchases, of the same item, in your Shopping Cart, before completing your order.

Sales Tax:

  • All shipments made within the State of California, are subject to 8% Sales Tax.  Sales Taxes will be waived when you provide a valid Sales Tax Id, from the State Board of Equalization.
  • Sales Tax is charged on purchases, from out-of-state or international customers, if you wish to pick up your orders, when visiting our physical business location, in Laguna Hills.
  • Sales Taxes are charged on any shipment made, within the State of California, even if it is ultimately going to be shipped again out of state, to another destination.


  • Prices quoted are Wholesale FOB Laguna Hills, California, and are subject to change without notice.  We try to give you adequate advance notice, whenever possible, and will usually honor original prices, if we still have older stock, available, in our warehouse.
  • All prices are quoted and payments made to us are in US ($) dollars.

Item Specifications:

  • All sizes, descriptions, colors, and other specifications, as listed and pictured are approximate.  Slight variances may occur, from time-to-time, because of hand-crafting, and because we source your goods from multiples vendors.  Some packing information may differ from the actual current packing unit.  We try our best to insure that your information is accurate and as up to date as possible.  Let us know if you notice any discrepancies, so we may update your site to make it current.


  • All items, which we advertise on your site, are not in stock, at all times.  When you complete your Shopping Cart purchase, you will have the chance to choose your various backorder options.  Your default option is to cancel all backorders, and reorder next time.
  • You may also choose from other options, if you would like us to complete your order, with backorders.  We do not pay freight on your backorders.

C.O.D. Terms:

  • We are not accepting new C.O.D. customers at this time.  If you are an existing Matchless Gifts customer, we will continue to ship your orders, using your same established terms as before.
  • If you would like your order to be shipped UPS C.O.D., we will deduct $5 from your freight charges, if your order is $200 or more.  UPS charges $12, just for your C.O.D. fee alone, on top of freight, so we recommend using your credit card to avoid C.O.D. charges.
  • We can’t ship C.O.D. outside of the USA.

Refused Deliveries:

  • UPS will attempt delivery, at your address 3 times, during normal business hours, Monday-Friday.  If your order is unable to be successfully delivered, and is returned, or refused, we will charge you the original freight charges, plus any return freight charges, as well as new freight charges, if you request your shipment be made again to complete your order.
  • Sometimes UPS drivers make delivery mistakes.  We will attempt to get credit for returned deliveries that were the mistake of UPS.  We are unable to refund your freight charges however, on refused or returned deliveries, if UPS deems it was your fault, for the return.

Credit Terms:

  • New customers - we accept Visa, MasterCard, Amex or Discover for your payment.
  • You may also prepay your order with either a company check or cashier’s check.
    • We will contact you, when your order is prepared, and let you know the amount to send for payment.  New customers, we will hold checks for clearance, before shipping your order.
  • If you are an existing Matchless Gifts customer, we will honor your current terms.
  • There is a $25 bank fee for checks returned NSF.
  • Customer agrees, in the event, your account is turned over for collection, you agree to pay 33% for collection agent’s fees.

Shipping Methods:

  • All orders are shipped by UPS ground, in the continental United States including Alaska and Hawaii, as well as Canada (lower Provinces) unless otherwise requested.
  • We are unable to quote exact freight costs.  Estimated freight charges are shown in ORDERING INFORMATION
  • Your actual freight costs may be higher or lower than the estimate shown.
  • Your freight is charged by weight, and can’t be quoted until the time of your shipment.
    • Bulky items, with lots of extra packaging, such as resin statues, tend to have higher freight costs.
    • Cast iron, stone, and metal items, tend to have higher freight costs.
    • Lightweight items, such as cloth or incense, tend to have lower freight costs.
  • International customers:
    • We ship by UPS Airfreight, which generally runs 100-150% of the subtotal of your order.  Some minimum charges apply to certain countries.
    • In addition to your freight charges, UPS will charge $40 Custom Broker fee
    • All duties, imposed by your government, will also be paid by you, in addition to your freight charges.


  • If you are dissatisfied with your products, that you received, you may return it for an exchange, within 90 days of purchase.
  • Returned products must be in new, re-sellable condition, and free from your store’s price tags.
  • We can’t give you credit for shopworn merchandise.
  • There is no restocking fee.
  • You agree to pay all return, as well as exchange freight charges.  We suggest using your credit on your next order, to save on freight.


  • All claims for defective, damaged, or shorted merchandise, must be made within 5 days of receipt of your order.
  • If you have received a partial shipment, be sure to check your shipping label, on the top of your boxes, to verify how many cases are in your shipment, and which case(s) are missing, before reporting your claim.  Shipment deliveries are sometimes broken between one or more days, so your patience is requested, if a partial shipment has been delivered.
  • Email your Customer Name, Invoice #, Part #’s, and total amount that you are claiming.
  • We pack your orders carefully, in strong, new cartons, but sometimes items may break in your shipment.  If your have received broken merchandise, keep the original outer case, with packaging material, as you received it, as well as the item, and its original packing container, for possible inspection by UPS.
  • If a UPS Claim is filed, on your behalf, allow 10 days for possible inspection, by UPS, before discarding or returning your merchandise.
  • Matchless Gifts will not accept responsibility for claims, damages, or shortages, if these procedures are not followed.


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