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RETURNS: If you are dissatisfied with products you order, you can return your items for an exchange or for credit on your next order within 90 days of your date of purchase on your Invoice. Items must be undamaged, unused, in their original boxes (if provided), and free from your store's price tags or stickers.  This offer excludes special orders.  There is no restocking fee.  You agree to pay all freight charges for returns, and any additional freight if you wish to make an exchange for your return.
Please ship your returned products insured.  Matchless Gifts Inc. is not responsible for lost, damaged, or unisured returned products.
Matchless Gifts Inc.
PO Box 7855
Laguna Niguel, CA 92607-7855
CANCELLED ORDERS: If you would like to cancel your order, and your are paying by credit card, once it has been approved by your credit card company, but not yet shipped, we will deduct a 4% Service Charge, and refund balance money back to your credit card. If you would like to cancel your order after it has been shipped to you, we will deduct a 10% Service Charge from your Total and refund the balance back to your Credit Card. Once your order has been shipped we can not refund freight costs.  UPS charges return freight on refused deliveries, so we will deduct your original freight and return freight charges from your refund.
REFUSED DELIVERIES: If you refuse delivery of your shipment, don't have funds available on a COD delivery, or UPS is unable to deliver after making three delivery attempts, and your order is returned back to us, we will bill you for your original delivery freight, as well as return freight back to our warehouse (freight fees charged to us by UPS).  Refused deliveries are also charged a 10% restocking charge if you cancel your order due to refused delivery.
INCORRECT DELIVERY ADDRESS/ZIP CODE:Be sure to check accuracy of your Shipping Address and Zip Code before approving and sending us your order, through the Matchless Gifts shopping cart, during check out. UPS will attempt to locate your business, redeliver your package, if your address is incorrect, and charge you an additional $11 freight forwarding fee, which we will pass along to you.
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